Example of lack of communication
During my professional life as a Health Inspector, there was an instance when there was a lack of communication, and it significantly caused problems at my worksite. This occurred when a new inspector was brought in, and she was supposed to take over from another inspector who was being transferred to another unit. However, when she was brought in, the inspector who was leaving did not do an official handing over (Mortensen, 2012). He had many cases pending. Since he dealt with cases that were really complicated, there was a dire need to explain to the new inspector of how far he had gone with his cases or at least hand over the establishment’s files to her so that she would be in a position to do a follow up. Not many of us as inspectors would do this since we were not conversant with the cases. Most inspectors were fairly new in the hospital.
Consequences of the lack of communication
As a result of the lack of communication, it took the new inspector quite a longer period in trying to trace the files of the establishment whom the inspector who left was taking care of. Other inspectors and direct supervisors too were not very helpful, and each claimed to be busy with their duties and therefore did not help the new inspector to find her way around (Forey and Lockwood-Lee, 2014). This put the operator’s business in jeopardy since most of them even had scheduled pre-inspections but the inspector had no idea when the pre-inspection had been scheduled.
Also, most of the operators had a routine for their inspections and the new inspector needed to know how far each was with their random inspections so as to be in a position to do a proper follow-up. My department did not maintain magnificent records that she could have used, and she was even forced to ask some operators and their employees on how long ago was the last inspection or if they had been informed on when they would most likely be inspected. This portrayed a very negative image of the department, and it even made some operators who got to know about the issue to start losing their trust towards the department (McIntosh, Luecke, Davis and American Management Association, 2011).
How effective communication could have been applied to promote a positive response
In this case, the handing over should have been made officially and very clear. The inspector who was leaving should have notified the new inspector of all the cases that he had pending, how far each operator had gone with their inspections, for those to be pre-inspected, and when the inspection were scheduled and also hand over all the relevant documents regarding those cases (Gibbons and Farr, 2011). With such kind of communication, it would have been very easy for the inspector to follow up on the operators and no client would have missed out on any plans that were scheduled for them.
Forey, G., and Lockwood-Lee, J. (2014). Globalization, Communication, and the Workplace: Talking Across the World. London: Continuum.
Gibbons, D. C., and Farr, K. A. (2011). The Good, the Bad, and The Ugly: Dealing with Flawed Writing in Criminal Justice. Crime and Delinquency, 44(3), pp. 464–474.
McIntosh, P., Luecke, R., Davis, J. H., and American Management Association. (2011).Interpersonal Communication Skills in The Workplace. New York: American Management Association.
Mortensen, C. D. (2012). Miscommunication. Thousand Oaks [u.a.: Sage.
Great job on this week’s discussion! You noted, “As a result of the lack of communication, it took the new inspector quite a longer period in trying to trace the files of the establishment whom the inspector who left was taking care of.” Ergen (n.d.) emphasized miscommunication can create a system of complex processes. Effective communication was imperative to avoid confusion related to the quantity and quality of work being exchanged between the inspectors (Ergen, n.d.). The importance of incorporating good communication skills, policies and protocol with the organization would help to improve the mode of communication amongst inspectors (Ergen, n.d.). The author further suggested the importance of incorporating networks of communication for the organization within internal and external processes. Thus, such processes will help to shape the framework for effective communication within the organization (Ergen, n.d.). What are your thoughts?
Ergen, E. Workplace Communication: A case study on informal communication network within an organization.
Respond to the bold paragraph ABOVE base on the section above it… in APA format with At least two reference…..